Shipping Policy
Last Updated: 8th Sept. 2025
At Silvana, we aim to deliver your orders quickly and securely. This Shipping Policy outlines how we handle order processing, delivery timelines, shipping charges, and more.
1. Order Processing
Orders are processed within 1-2 business days after payment confirmation.
2. Shipping Methods & Delivery Time
We partner with trusted courier and logistics providers to ensure safe delivery. Estimated delivery times:
Domestic Shipping (within West Bengal): 3 - 5 business days
International Shipping (if applicable): 7-15 business days depending on location
Note: Delivery times are estimates and may vary due to external factors (weather, customs, courier delays).
3. Shipping Charges
Shipping charges are calculated at checkout based on location, weight, and order value.
Free shipping may be available for orders above 699/-.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your shipment through our courier partner's website.
5. Incorrect Address / Failed Delivery
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for delays or failed deliveries due to incorrect addresses
provided by the customer.
If a package is returned due to an incorrect address or failed delivery attempts, reshipping costs will be the customer's responsibility.
6. International Shipping (If Applicable)
International orders may be subject to customs duties, taxes, or import fees. These charges are the customer's responsibility.
Customs processing times may cause additional delays beyond our control.
7. Damaged or Lost Packages
If your order arrives damaged, please contact us within 1-2 days, with clear Unboxing Video of the package and product.
In case of lost shipments, we will coordinate with the courier to resolve the issue.
8. Contact Us
For any shipping-related questions, contact us:
Email: mpinaki0203@gmail.com
Address: Lalpur (Near Ramkrishna Mandir), Chakdaha, Nadia, West Bengal-741222