Payment Policy

Last Updated: 8-th Sept. 2025

At Silvana, we are committed to providing a safe and reliable shopping experience. This Payment Policy explains the methods of payment we accept and how transactions are processed.

1. Accepted Payment Methods

We currently accept the following secure online payment methods:

Credit Cards (Visa, MasterCard, American Express, etc.)

Debit Cards

Net Banking (where available)

UPI / Wallets (Google Pay, PhonePe, Paytm, etc.)

PayPal (if applicable)

💡 Note: We do not offer Cash on Delivery (COD) at this time.

2. Payment Terms

All payments must be made in full at the time of purchase.

Orders will only be processed and shipped once payment is successfully received.

In case of payment failure, please retry using another method.

3. Currency

All transactions are processed in [Your Currency, e.g., INR / USD / EUR].

If you are paying with an international card or account, conversion rates and fees may apply.

4. Security

We use secure payment gateways and SSL encryption to protect your information.

We do not store your credit/debit card details on our servers.

5. Refunds & Cancellations

No Refunds & Cancellation acceptable.

6. Contact Us

If you have any questions regarding payments, please contact us:

📧 Email: mpinaki0203@gmail.com

📍 Address: Lalpur (Near Ramkrishna Mandir), Chakdaha, Nadia.